Privacy Policy

Chi Plumbing respects your privacy. This Privacy Policy explains how CHI PLUMBING LLC, doing business as Chi Plumbing (“Chi Plumbing,” “we,” “us,” or “our”), collects, uses, and shares information when you visit chiplumbingservices.com, request plumbing service, call or email us, or otherwise communicate with us.

1. Information We Collect

Information you provide

We may collect information you choose to provide, including:

• Your name, telephone number, and email address
• The service address, ZIP code, property type, and service area
• The plumbing service requested, preferred appointment date, and description of the problem
• Photographs, videos, documents, or other information you provide about the property or plumbing issue
• Communications you exchange with us by telephone, text message, email, website form, or in person
• Information needed to prepare an estimate, schedule service, perform work, provide customer support, or maintain business records

Please do not submit Social Security numbers, financial account credentials, health information, or other sensitive personal information through the website service-request form.

Information collected automatically

When you use the website, our hosting, security, and analytics providers may automatically collect limited technical information, such as your IP address, browser and device type, operating system, referring page, pages visited, and approximate visit times. We may use cookies or similar technologies when needed for site operation, security, performance, and analytics.

Payment information

If online payment becomes available, payment-card information will be processed by the payment processor identified at checkout. Chi Plumbing does not intend to store complete payment-card numbers on its own website systems. The processor's privacy policy and terms will govern its handling of payment information.

2. How We Use Information

We may use information to:

• Respond to inquiries and service requests
• Evaluate the reported plumbing issue and contact you for additional information
• Schedule, confirm, reschedule, and provide plumbing service
• Prepare estimates, work orders, invoices, and service records
• Communicate about appointments, technicians, access, service status, follow-up, and customer support
• Send review requests or other service-related follow-up
• Send marketing communications when permitted by law and consistent with your choices
• Operate, maintain, secure, troubleshoot, and improve the website and our business systems
• Detect misuse, fraud, security incidents, or unlawful activity
• Comply with legal, insurance, licensing, accounting, and recordkeeping obligations
• Establish, exercise, or defend legal claims

3. Calls, Text Messages, and Email

If you provide a telephone number, we may call you about your inquiry or service request. If you separately consent to text messages, Chi Plumbing may send service-related texts, such as responses to your inquiry, scheduling messages, appointment reminders, arrival updates, and follow-up messages. Marketing texts will be sent only when we have the consent required by applicable law.

Calls may be answered or assisted by an automated or artificial-intelligence system that helps answer general questions, collect service-request details, and route calls. If Chi Plumbing records or transcribes calls, the caller will receive any notice or consent request required for that feature before recording or transcription begins.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for help. Consent to receive automated or marketing text messages is not a condition of purchasing plumbing services. Opting out of texts does not prevent us from contacting you through another method when necessary to respond to an active service request, unless you also ask us not to use that method.

We do not sell or share mobile telephone numbers, text-message opt-in data, or consent records with third parties for their own marketing or promotional purposes. We may provide this information to vendors that help us deliver communications on our behalf, subject to appropriate restrictions.

You may unsubscribe from promotional email by using the unsubscribe method in the message or contacting us. We may still send non-promotional communications concerning an active request, appointment, transaction, or service relationship.

4. How We Share Information

We may share information in the following circumstances:

• Service providers: With companies that provide website hosting, customer relationship management, scheduling, communications, payment processing, analytics, data storage, security, and related operational services on our behalf
• Professional advisers: With accountants, attorneys, insurers, auditors, and other advisers when reasonably necessary
• Legal and safety purposes: When required by law, legal process, court order, or government request, or when reasonably necessary to protect customers, the public, Chi Plumbing, or others
• Business transactions: In connection with a merger, financing, sale, reorganization, or transfer of some or all business assets, subject to appropriate confidentiality protections
• At your direction: When you ask us to share information or otherwise consent

We do not sell personal information for money. We do not disclose personal information to unrelated third parties for their own direct marketing except with your consent or as permitted by law.

5. Data Retention

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain service and warranty records, satisfy accounting, tax, insurance, licensing, and legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. If you believe information you provided has been compromised, contact us promptly.

7. Cookies and Analytics

The website may use essential cookies and similar technologies for functionality, security, and performance. If analytics or advertising technologies are added, this policy and any required cookie controls should be updated before those technologies are activated. Browser settings may allow you to limit cookies, but doing so may affect site functionality.

8. Your Choices and Requests

You may ask us to update or correct information you provided, request deletion when legally and operationally appropriate, or change your communication preferences. We may need to verify your identity before completing a request, and we may retain information when required or permitted by law.

To make a privacy request, contact us using the information below. We will respond as required by applicable law.

9. Children's Privacy

The website and our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has submitted personal information, contact us so we can review and address the situation.

10. Third-Party Websites and Services

The website may link to third-party websites, maps, review platforms, payment processors, or social-media services. Their privacy practices are governed by their own policies, not this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through another reasonable method.

12. Contact Us

For privacy questions or requests, contact: